Refund policy

Thank you for shopping our products at Heaven's Lair!

We have a NO RETURN policy, which means you are not qualified for a refund or return after purchase. It is up to the customer to provide an accurate shipping location and size for their order. Contact us via email at support@heavenslair.art If not helped promptly, you may contact our business page on Instagram via DM: @heavenslair

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or defective. However, we pride ourselves on premium packaging and order security. We entrust our shipping partner to get all orders to the customer with the utmost respect and quality. If any damages to the package were made, we suggest contacting the carrier on the delivery status of the order in question to file complaints.